Company news

kentishandco News 0 Comments

This month we began working with a new client, SmartSec Security Solutions, delivering a facilitated workshop with their top management team. *** We continued to support Her Majesty’s Courts with a second workshop on the benefits of a collaborative team approach. *** Liz has been confirmed as a support judge for the 2017 BIFM awards. *** Liz attended the FM 2017 …

Healthy working relationships at work

kentishandco Relationships, Training 0 Comments

David Kentish believes that analysing unhealthy relationships in the workplace is the first step towards a healthy workplace agenda. Here he discusses how balance and awareness are key to successful relationships at work. When discussing how healthy relationships in the workplace are achieved and what they look and feel like, I think that the starting point to reaching that goal, …

The value and wisdom of training

kentishandco Training 0 Comments

By Kentish and Co managing director, Liz Kentish. “What if we invest in training our staff and they leave?” “What if you don’t invest in training them and they stay?” When you recruited your people they may have had all the skills, knowledge, behaviours and attitude necessary to do the job – but perhaps over time the job has changed, …

Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

10 tips on how to get what you want at work

kentishandco Blog 2 Comments

Liz Kentish lists 10 great ways to increase your confidence, raise your profile and get more of what you want from work. 1. Think about someone you admire in your business world, a senior manager or member of the board. Model (don’t mimic) their mannerisms and behaviour, build them into your own personality. If you’re looking for a raise or …

From the tools: The making of a manager?

kentishandco Careers, Management 0 Comments

Many facilities managers work their way up from a frontline job, while others arrive as fully fledged graduates. FMJ talks to senior FM figures, HR and people-change experts to find out what makes a great manager and leader Traditionally many people in the FM sector have ‘fallen into’ the industry and have ‘risen through the ranks’, working their way up …