Listening

‘Tech – Tools or Toys?’ Event

Simi Gandhi-Whitaker (Director of Connected Workspace, Mitie) welcomed the audience and raised the challenges of “bringing tech and data together to drive strategic decisions.” Liz Kentish continued the theme as Facilitator, posing the question about “how do we harmonize technology?” Before suggesting that “digital and analogue technologies can happily co-exist.”…

Rob saves the day! A lesson in customer service

Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on…

I assume you know what I mean…….

Let’s face it; we all have a tendency to make assumptions from time to time, about people and about situations. Our assumptions come from all sorts of things – our experiences, other people’s experiences, the media, current jokes, hearsay, even films and books. Let me share a couple of personal…

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