The Professional FM

kentishandco Work/life balance 0 Comments

BIFM Training asked me to facilitate this three-day course recently in London. As I already run their Resolving Communication Problems course, I already know of the high quality training that BIFM Training provides, and was delighted to take on this role. This programme is intended for public and private sector staff with a minimum of two years’ management experience, who …

Why most people fail to achieve their goals

kentishandco Inspiration 0 Comments

If you read through the success stories of every successful person, you will notice that they all have one thing in common, that is, they have goal in their life and they work toward that goal every single day. Did you know that the main difference between successful people and ordinary people is in their thinking? Successful people think about …

What’s beekeeping got in common with FM?

kentishandco Life as an FM 0 Comments

I was asked recently, by a former colleague, if I would facilitate a strategy weekend for him. Bee Craft is a publication for beekeepers and is the official journal of BBKA, the British BeeKeepers’ Association. Did you know that 2,500 people start beekeeping every year in the UK? You’d be amazed what type of person gets into beekeeping – it’s …

3 ways to stay motivated despite movable deadlines

kentishandco Motivation 0 Comments

It is important to know how to find self motivation when you are dealing with unstructured timetables and deadlines that can change from one moment to the next. Unstructured time and changing deadlines can be very frustrating and can cause motivation to dwindle away. Motivation can also sometimes be difficult to recover in these types of situations unless we can …

But that’s the way we’ve always done it!

kentishandco Life as an FM, Management 0 Comments

Change. This six letter word can strike fear in the hearts of many an employee. The thought of changing anything can be anxiety producing in some people. But businesses are dynamic. And for businesses to survive, they have to be flexible and they need to have the ability to react quickly. If an anti-change mentality exists within the company, the …

So what do you do for work?

kentishandco Careers, Networking 0 Comments

I remember being asked this question a lot when I was dissatisfied with my career. My usual strategy would be to give a pat answer and immediately turn the question back on the person who asked it. My avoidance of the question wasn’t so much that I was considered unsuccessful or that my work was embarrassing, it was more about …

Saying ‘No’

kentishandco Inspiration, Life as an FM 0 Comments

I ran a training event yesterday on Resolving FM Communication Problems, and one of the hotly debated topics was when, how and whether to say ‘no’. A lot of people just don’t like the idea of having to tell people they can’t do something. Often they feel obligated when a colleague asks a favour; or feel pressurised when a client …

Can we remember everyone we work with?

kentishandco Inspiration 0 Comments

Yesterday, an MD of a major FM company told me how difficult they find it to remember not just the names of their ever-growing team, but also their clients and those oh-so-important details about them all: their family, childrens’ names etc where they were going on holiday what they enjoy outside work their specialisms within work etc etc Why are …

Useful techniques for giving feedback

kentishandco Coaching, Management 0 Comments

Last week I highlighted the main principles of giving feedback, now let’s look at some useful techniques we can use in feedback sessions: Open-ended questioning Use open-ended questions to allow and encourage the person to give more detail and elaborate. Use words like: What? How? Who? Tell me? Avoid closed questions when you are trying to get more information from …

How to give tough messages

kentishandco Coaching, High performing teams, Leadership 0 Comments

Providing feedback to staff is always tough, but if it’s constructive, you not only get the message across, but, build a more cohesive and capable team as a result. Constructive feedback is the only way to learn and develop—both personally and professionally. That means, you as Manager, have a responsibility to your staff to help them develop. That means, you …