Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

10 tips on how to get what you want at work

kentishandco Blog 2 Comments

Liz Kentish lists 10 great ways to increase your confidence, raise your profile and get more of what you want from work. 1. Think about someone you admire in your business world, a senior manager or member of the board. Model (don’t mimic) their mannerisms and behaviour, build them into your own personality. If you’re looking for a raise or …

From the tools: The making of a manager?

kentishandco Careers, Management 0 Comments

Many facilities managers work their way up from a frontline job, while others arrive as fully fledged graduates. FMJ talks to senior FM figures, HR and people-change experts to find out what makes a great manager and leader Traditionally many people in the FM sector have ‘fallen into’ the industry and have ‘risen through the ranks’, working their way up …

Effective 4 step approach to improving working relationships

kentishandco Blog 0 Comments

Have you ever wondered why relationships can fray or even break down completely? Communication becomes difficult, leading to mistrust and if not fixed, one party leaving the other. This is often seen as being more prevalent with personal relationships, marriages and friendships. The cost of these relationships breaking down can be measured in financial cost, but more importantly, it creates …

Mastering the art of speaking to an audience

kentishandco Speaking 0 Comments

By Liz Kentish. Unfortunately, a lot of business leaders leave a lot to be desired when it comes to public speaking. It is a tough thing to do and doesn’t come naturally to us all. However it’s part and parcel for senior management to give the occasional presentation, host industry talks and make company wide speeches, so it’s worth brushing …

Living on an island…

kentishandco BIFM, Kentish on Tour, Learning and development, Life as an FM, Networking, News, Public speaking, Volunteering 2 Comments

This weekend I’ve been in Guernsey (pop 62,000) for a BIFM Channel Islands training day, where I was presenting on various topics to a fabulous group of FM professionals, many of whom had never met each other. I had not stopped to consider that Guernsey is such a small island and much closer to France than to the UK. I have …

Create, maintain and protect your professional reputation

kentishandco Confidence building, Reputation 0 Comments

By Liz Kentish. There are many challenges when it comes to climbing the career ladder. On your quest for recognition and respect, you’re bound to encounter the occasional fire-breathing dragon. It doesn’t matter who you are, there will always be that one individual, armed with a dismissive glance or a crocodile smile, who can send your confidence into a downward …

What I learnt this month… stubbornness

kentishandco Learning and development 0 Comments

By Liz Kentish. Sometimes you learn something without realising that there is something to be learned. This something had to be pointed out to me even as it was happening. Before I tell you what it is, I must explain that I have been accused or commended (depending on whichever way it was being demonstrated) by people of this before. …

Cognitive dissonance: Why you keep eating doughnuts

kentishandco Behaviour change 0 Comments

By Kentish and Co associate, Tom Robinson. I’ve been exploring the role of cognitive dissonance at work. Started by Leon Festinger’s work, it flies in the face of the widely held belief that people are ‘true’ to their beliefs… Cognitive dissonance theory states that people strive for internal consistence and psychological comfort. It says that people who are “psychologically uncomfortable” …