Coaching

Coaching masterclass – what works?

Last week, I co-facilitated a Women in FM session, which allowed the audience to experience for themselves the power of coaching. Using several fast, focused tools, we quickly identified what’s going well and how to do more of it – and areas for focus during 2011, along with small, manageable…

Coaching skills for managers

Coaching is good management practice. Some of us do it more, some do it less. Some do it well, some not so well. A recent study of Fortune 100 executives by Manchester Consulting Group found that coaching was effective for all participants and resulted in a return on investment averaging…

Can’t see the wood for the trees?

I went motor racing last weekend – not something I do very often I must say! I was fortunate to spend time with a team coach, and I asked him how he trains top drivers, and what their main obstacles are. This is what he told me… When you first…

‘Wherever you are, be there’.

‘Wherever you are, be there’. This quote from the late Jim Rohn has always resonated with me – it’s about giving your full, undivided attention to what you are doing. So often, you can hear people on the other end of the ‘phone tapping away on their blackberry or iphone…

Confidence sapping friends and colleagues

The people whom you have the most contact with and hang around will have either a positive or negative affect on your levels of self-esteem and confidence. We all know those people who are positive, happy and joyful to be around. How do they make you feel? Yes, they make…

Useful techniques for giving feedback

Last week I highlighted the main principles of giving feedback, now let’s look at some useful techniques we can use in feedback sessions: Open-ended questioning Use open-ended questions to allow and encourage the person to give more detail and elaborate. Use words like: What? How? Who? Tell me? Avoid closed…

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