Say ‘thank you’ to everyone who gives you service today – good or bad Phone that friend you’ve been meaning to call for ages Buy a copy of the Big Issue Wish an American friend Happy Thanksgiving for tomorrow Do something for someone else, without them knowing Buy and read…
On Wednesday night our Women in FM group was delighted to welcome Michelle Brailsford, of Jupiter Consulting, as our guest speaker. Michelle challenged and enthralled us on the topic of politics for women in the corporate world, and described how it’s about survival of the savvy. Here are her top…
If you read through the success stories of every successful person, you will notice that they all have one thing in common, that is, they have goal in their life and they work toward that goal every single day. Did you know that the main difference between successful people and…
I ran a training event yesterday on Resolving FM Communication Problems, and one of the hotly debated topics was when, how and whether to say ‘no’. A lot of people just don’t like the idea of having to tell people they can’t do something. Often they feel obligated when a…
Yesterday, an MD of a major FM company told me how difficult they find it to remember not just the names of their ever-growing team, but also their clients and those oh-so-important details about them all: their family, childrens’ names etc where they were going on holiday what they enjoy…
