Inspiration

Saying ‘No’

I ran a training event yesterday on Resolving FM Communication Problems, and one of the hotly debated topics was when, how and whether to say ‘no’. A lot of people just don’t like the idea of having to tell people they can’t do something. Often they feel obligated when a…

Can we remember everyone we work with?

Yesterday, an MD of a major FM company told me how difficult they find it to remember not just the names of their ever-growing team, but also their clients and those oh-so-important details about them all: their family, childrens’ names etc where they were going on holiday what they enjoy…

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