I heard on the news that Oprah Winfrey’s school for girls in South Africa has an oratorium. Why? It’s because she feels that leaders and influencers need to have good speaking skills. Whether you’re speaking to 1 or 100, I couldn’t agree more. Public speaking is one of the quickest…
How to build trust and develop relationships with clients and employees that last a lifetime When it comes to customer loyalty, nothing is more important than the trust you develop with your customers. Research from Texas A & M University says if customers see you as being trustworthy and reliable…
I was asked recently, by a former colleague, if I would facilitate a strategy weekend for him. Bee Craft is a publication for beekeepers and is the official journal of BBKA, the British BeeKeepers’ Association. Did you know that 2,500 people start beekeeping every year in the UK? You’d be…
Change. This six letter word can strike fear in the hearts of many an employee. The thought of changing anything can be anxiety producing in some people. But businesses are dynamic. And for businesses to survive, they have to be flexible and they need to have the ability to react…
I ran a training event yesterday on Resolving FM Communication Problems, and one of the hotly debated topics was when, how and whether to say ‘no’. A lot of people just don’t like the idea of having to tell people they can’t do something. Often they feel obligated when a…
