Coaching is good management practice. Some of us do it more, some do it less. Some do it well, some not so well. A recent study of Fortune 100 executives by Manchester Consulting Group found that coaching was effective for all participants and resulted in a return on investment averaging…
I have to admit it, I got sucked into the excitement about the World Cup – I couldn’t help myself! The whole nation seemed to create a groundswell of patriotism, support and rallying around our team. Then, as quickly as it began – it was over. I see similarities in…
I had the pleasure yesterday of speaking at the BIFM conference, which had Chris Bonington as its guest speaker. Chris shared with the audience his renowned exhibitions, particularly to Everest, and he drew many parallels with the corporate world. Here are just some of the highlights: A true leader listens,…
What would your team say – are you a Manager or a Leader? What’s the difference between management and leadership? How would you say they differ in terms of: Power Focus Risk profile? This is an age-old question, and one that I have been asked many times, and one that…
It’s tough enough managing the people you see every day. The challenges of getting things done from a distance, whether that means different sites or different countries, can cause even the most experienced manager sleepless nights. Geography can be the key enemy of great leadership. Let’s remind ourselves of some…
Change. This six letter word can strike fear in the hearts of many an employee. The thought of changing anything can be anxiety producing in some people. But businesses are dynamic. And for businesses to survive, they have to be flexible and they need to have the ability to react…
Last week I highlighted the main principles of giving feedback, now let’s look at some useful techniques we can use in feedback sessions: Open-ended questioning Use open-ended questions to allow and encourage the person to give more detail and elaborate. Use words like: What? How? Who? Tell me? Avoid closed…
People aren’t your most important asset, the RIGHT people are I saw this headline today, it came from an FM recruitment company, and it got me thinking. How often do we recruit people into FM roles because they have ‘some’ experience – perhaps they have worked in an engineering role,…
