Strategic transformation in FM isn’t failing for lack of effort. It’s failing for lack of perspective.

We recently supported a major global FM provider whose internal transformation team had done all the right things:

·         Process reviews

·         Engagement workshops

·         New KPIs

But progress? Minimal.
Frustrations were rising - across the frontline, in the back office, and at board level.

At Kentish and Co, this is a familiar pattern in Facilities Management.
Internal teams are often talented, committed and knowledgeable - but they’re also navigating legacy systems, complex contracts, and deeply embedded cultural norms.

When you’re inside the system, it’s hard to see what’s actually holding it back.

That’s where independent, external expertise becomes invaluable.

We brought in a neutral lens.
We weren’t influenced by internal politics, history, or assumptions.
Instead, we surfaced the systemic blockers no one had been able to name — let alone tackle.
We benchmarked against other FM operations across sectors. And we offered a way forward rooted in practicality, not theory.

Within weeks, our client had:

·         Executive clarity on what was really slowing transformation

·         Renewed trust between delivery and leadership teams

·         A focused, sequenced plan aligned to real operational and commercial outcomes

In FM, transformation isn’t just about efficiency. It’s about credibility with clients, resilience in operations, and confidence at the top.

And sometimes, the boldest strategic move is to invite in someone who isn’t already in the room.

That’s where Kentish and Co comes in. Trusted by FM leaders when real change is non-negotiable.