If conflicts in the workplace are not dealt with, they can escalate into serious issues, recrimination and personal animosity. Major contracts can be lost, serious accusations of bullying can be filed, teamwork can break down, and people can disengage from their work. Conflict can spread and ultimately damage the entire organisation and many of the people in it. In these situations, intervention is critical. The problem won’t just go away.

How would you feel if you and your team understood how to identify and professionally deal with these situations as they arise? What would it mean for your organisation and ultimately your clients?

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