It’s very easy to let things slide in any relationship. It starts with the little things that may seem insignificant at the time, but it is always the little things that in the end make the biggest difference. It could be people coming into meetings late or unprepared. It happens once and you ignore it, then it becomes more frequent because people feel that this behaviour is now the norm. There are so many things that start like this and because they are not dealt with at the beginning, (most people avoid difficult conversations) relationships start to break down. This can be with internal teams and departments, or it can be with your clients. Eventually, one thing too many tips the balance into a full on relationship melt down.
Great relationships thrive with the right behaviours.

How would you feel if you and your team understood the necessary behaviours that create great relationships? What would it mean for your organisation and ultimately your clients?

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