When you ask people what their working relationships are like, the first words that spring forth would not usually be ‘I have a really good relationship with all the people I work with’. In most cases, people talk about dealing with difficult personalities, office politics, and general frustrations with their job and/or their clients. Without knowing how to build good relationships with your colleagues and clients you are risking any relationship trust breaking down or not even being built in the first place. Poor relationships will ultimately lead to a high turnover of staff and a loss of business.

How would you feel if you and your team were able to build genuine trust, leading to great relationships? What would it mean for your organisation and ultimately your clients?

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