Furious thrashing below the surface to give the appearance of being in control, when in reality, events are controlling you and your team. A reactive response to just about everything that you do? Never getting onto the front foot? The pressure just gets heavier, and heavier on everyone. You know that there are ways that you could be improving your service to your clients, if only things stopped getting in the way of you having the time to think and plan ahead.

How would you feel if you and your team were able to get ahead of the game? What would it mean for your organisation and ultimately your clients?

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