So What Did Happen?

We all make mistakes, and we should take responsibility for them, not put the blame elsewhere. Where an employee owns up to a mistake, it is also the responsibility of that person’s line manager to appreciate the honesty shown and to look upon it as an opportunity for the employee to learn from the experience and perhaps provide them with support and relevant training. Or it may be a collective issue, which would benefit from a wider open and honest discussion about how the problem can be resolved with a satisfactory outcome. Blame behaviour is contagious and leads to conflict within an organisation and needs to be addressed.

How would you feel if you and your team understood the necessary behaviours that diffuse the blame game? What would it mean for your organisation and ultimately your clients?

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