Liz really enjoyed speaking at the 2nd ‘Annual Lab Asset & Facility Management in Pharma’ Summit on 22-24 October in San Diego.
She gave a seminar on ‘The Science Behind R&D Facility Management : Building a High Performing Team to Add Maximum Value.’
In the audience were senior decision makers from clients including Johnson & Johnson and other organisations such as Bristol-Myers Squibb, Merck & Co and more.
![](https://www.kentishandco.com/wp-content/uploads/2019/11/LIZ-LAFM-2-1024x309.png)
Liz shared insights including:-
- The value of shadowing future users in the current lab, to really understand how they work best and to identify opportunities for small improvements.
- The importance of listening to fresh perspectives eg asking R&D students about their working habits and aspirations, to ‘future proof’ lab design.
- KPIs – keep it simple – Liz recommends having 6, making them easier for staff to understand and track.
- She talked through global FM trends such as the rise of energy management services and evolution of smarter technologies.
- The rise of FM’s value and profile in boardrooms.
- The value of Integrated Facilities Management and how best to deliver it, with case studies and lessons learnt from Kentish and Co’s multinational client base.
![](https://www.kentishandco.com/wp-content/uploads/2019/11/Liz-at-LAFM-300x223.png)
The session was interactive with time built in for Delegates to share their own experiences and ideas.
Delegate Feedback
- “Excellent deep dive on laboratory planning from a people perspective”
- “It was an excellent session – the people perspective is often neglected”
- “Really enjoyed Liz Kentish’s deep dive on lab planning! Excellent leader to drive engagement and conversation and very knowledgeable”
- “Liz’s session was fantastic! She’s clearly an expert in this space but was great to get everyone involved”
On to the next conference!