It’s tough enough managing the people you see every day. The challenges of getting things done from a distance, whether that means different sites or different countries, can cause even the most experienced manager sleepless nights. Geography can be the key enemy of great leadership. Let’s remind ourselves of some…
How to build trust and develop relationships with clients and employees that last a lifetime When it comes to customer loyalty, nothing is more important than the trust you develop with your customers. Research from Texas A & M University says if customers see you as being trustworthy and reliable…
Do you think about how you dress at work and carefully select your outfit depending on your working environment? Or do you think it doesn’t matter and simply put on any outfit which is to hand? Perhaps, you should know that your attitude to work can be gleaned from how…
BIFM Training asked me to facilitate this three-day course recently in London. As I already run their Resolving Communication Problems course, I already know of the high quality training that BIFM Training provides, and was delighted to take on this role. This programme is intended for public and private sector…
If you read through the success stories of every successful person, you will notice that they all have one thing in common, that is, they have goal in their life and they work toward that goal every single day. Did you know that the main difference between successful people and…
I was asked recently, by a former colleague, if I would facilitate a strategy weekend for him. Bee Craft is a publication for beekeepers and is the official journal of BBKA, the British BeeKeepers’ Association. Did you know that 2,500 people start beekeeping every year in the UK? You’d be…
It is important to know how to find self motivation when you are dealing with unstructured timetables and deadlines that can change from one moment to the next. Unstructured time and changing deadlines can be very frustrating and can cause motivation to dwindle away. Motivation can also sometimes be difficult…
Change. This six letter word can strike fear in the hearts of many an employee. The thought of changing anything can be anxiety producing in some people. But businesses are dynamic. And for businesses to survive, they have to be flexible and they need to have the ability to react…
I remember being asked this question a lot when I was dissatisfied with my career. My usual strategy would be to give a pat answer and immediately turn the question back on the person who asked it. My avoidance of the question wasn’t so much that I was considered unsuccessful…
I ran a training event yesterday on Resolving FM Communication Problems, and one of the hotly debated topics was when, how and whether to say ‘no’. A lot of people just don’t like the idea of having to tell people they can’t do something. Often they feel obligated when a…
