Management

Give me a second chance

There’s been lots of talk recently, particularly on LinkedIn, about judging people, performance management (getting rid of someone) and not giving them a second chance.   I have a story to share, it had such an impact I’m certain it helped shape who I am today. In the 1970s my…

Thank you from all of us at the Emirates Air Line

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service…

From the tools: The making of a manager?

Many facilities managers work their way up from a frontline job, while others arrive as fully fledged graduates. FMJ talks to senior FM figures, HR and people-change experts to find out what makes a great manager and leader Traditionally many people in the FM sector have ‘fallen into’ the industry…

David Kentish joins People Management Group

David Kentish, Kentish and Co’s director and co-founder, has joined the committee of the British Institute of Facilities Management’s People Management Special Interest Group (http://www.bifm.org.uk/bifm/groups/sigs/peopma) The group was formed in 2009 to represent the interests of anyone involved in managing people in the facilities management sector. The group’s mission is…

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