Give me a second chance

kentishandco Behaviour change, Careers, Confidence building, Inspiration, Leadership, Management, Mentoring, Reputation, Top tips 0 Comments

There’s been lots of talk recently, particularly on LinkedIn, about judging people, performance management (getting rid of someone) and not giving them a second chance.   I have a story to share, it had such an impact I’m certain it helped shape who I am today. In the 1970s my Dad worked for a motor manufacturer, having worked for them …

Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

From the tools: The making of a manager?

kentishandco Careers, Management 0 Comments

Many facilities managers work their way up from a frontline job, while others arrive as fully fledged graduates. FMJ talks to senior FM figures, HR and people-change experts to find out what makes a great manager and leader Traditionally many people in the FM sector have ‘fallen into’ the industry and have ‘risen through the ranks’, working their way up …

David Kentish joins People Management Group

kentishandco BIFM, Careers, Coaching, Leadership, Management, Raising your profile, Volunteering 0 Comments

David Kentish, Kentish and Co’s director and co-founder, has joined the committee of the British Institute of Facilities Management’s People Management Special Interest Group (http://www.bifm.org.uk/bifm/groups/sigs/peopma) The group was formed in 2009 to represent the interests of anyone involved in managing people in the facilities management sector. The group’s mission is to ensure that people considerations are built into the fabric …