Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

It’s a Yorkshire thing (with thanks to Simon Fogg)

kentishandco Confidence building, High performing teams, Inspiration, Learning and development, Motivation, Uncategorized, Work/life balance 1 Comment

I kind of remember always wanting to learn how to build a dry-stone wall, but perhaps I made up that memory? It may have been a more recent urge, but nevertheless I found myself, last June, on the outskirts of Sheffield. There were four of us and the farmer, truth be told we were four townies who looked horrified to …

Benefits of acting classes to build, strengthen your team

kentishandco High performing teams, Inspiration, News, Training 0 Comments

By Liz Kentish This article originally appeared in firstwomen.co.uk. Who hasn’t felt bored, frustrated and disengaged while sitting in a stuffy training room watching one PowerPoint presentation after another? With this type of theory-based training, people go back to their day job and immediately forget what they’ve learned. The same can be said about team building activities. If we’re forced to …

Taking Facilities Management from the basement to boardroom – is training always the answer?

kentishandco High performing teams, Life as an FM, Raising your profile 0 Comments

Imagine, you go home this evening, go to bed and go to sleep. While you’re sleeping a ‘miracle’ happens. When you get to work, FM is now high on the agenda, you and your team have a real influence on the direction of the organisation. Imagine that… What would be the first signs that something has happened? What would people …

What is the shortest word in the English language containing the letters ABCDEF?

kentishandco Coaching, Confidence building, High performing teams, Motivation, Uncategorized 0 Comments

The answer: FEEDBACK Feedback is one of the essential elements of good communication in any relationship, in the workplace or otherwise and it can build or lose trust quickly. As feedback is about clear communication, it’s also a reflection of your company culture. I’ve had a number of conversations recently with clients about “feedback”. Many of them have been given …

I assume you know what I mean…….

kentishandco Coaching, High performing teams, Leadership, Life as an FM, Listening, Management, Motivation 0 Comments

Let’s face it; we all have a tendency to make assumptions from time to time, about people and about situations. Our assumptions come from all sorts of things – our experiences, other people’s experiences, the media, current jokes, hearsay, even films and books. Let me share a couple of personal examples. When I was at school, my friend Sarah’s older …