Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

It’s a Yorkshire thing (with thanks to Simon Fogg)

kentishandco Confidence building, High performing teams, Inspiration, Learning and development, Motivation, Uncategorized, Work/life balance 1 Comment

I kind of remember always wanting to learn how to build a dry-stone wall, but perhaps I made up that memory? It may have been a more recent urge, but nevertheless I found myself, last June, on the outskirts of Sheffield. There were four of us and the farmer, truth be told we were four townies who looked horrified to …

Benefits of acting classes to build, strengthen your team

kentishandco High performing teams, Inspiration, News, Training 0 Comments

By Liz Kentish This article originally appeared in firstwomen.co.uk. Who hasn’t felt bored, frustrated and disengaged while sitting in a stuffy training room watching one PowerPoint presentation after another? With this type of theory-based training, people go back to their day job and immediately forget what they’ve learned. The same can be said about team building activities. If we’re forced to …

Taking Facilities Management from the basement to boardroom – is training always the answer?

kentishandco High performing teams, Life as an FM, Raising your profile 0 Comments

Imagine, you go home this evening, go to bed and go to sleep. While you’re sleeping a ‘miracle’ happens. When you get to work, FM is now high on the agenda, you and your team have a real influence on the direction of the organisation. Imagine that… What would be the first signs that something has happened? What would people …