High performing teams

how to build a high performing team

 Car maintenance? No thanks. What does that have to do with high performing teams? Well, a great deal actually. A car only runs effectively if all the parts are in good working order – if one part fails, that can impact on the whole vehicle. If you’re not a mechanic, then you’ll need the assistance …

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Changing behaviours – ‘What’s in it for me?’

Mumbai is one of the most chaotic cities I have ever visited. I refer of course to the traffic chaos, if you have been there you will know what I mean! Our excellent Guide for one of our days acknowledged this when we were aghast at the almost suicidal actions of all manner of transport, …

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How to Build a High Performing Team

Building, inspiring and sustaining a great team takes time and energy. It’s very rewarding, both for the team members, leadership and the wider organisation as a whole. Here are our top 9 tips to help you with yours – and please let us know if you have any others you’d like to share – just …

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Learning to let go and delegate

David Kentish, director at the people change experts, Kentish and Co, gives us their four rules of how to let go and delegate. Rule 1. Don’t be a control freak: No-one can do this the way I do it or want it to be done This was my mantra when we first started our business in 2008. …

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Be like the Royals

Many companies or managers don’t seem to feel it’s necessary to get their staff involved before making public announcements, maybe because they don’t see the value in it. We have clients who are shocked to read in the press or on social media that they have a new CEO or are being acquired or merged. …

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Thank you from all of us at the Emirates Air Line

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to …

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It’s a Yorkshire thing (with thanks to Simon Fogg)

I kind of remember always wanting to learn how to build a dry-stone wall, but perhaps I made up that memory? It may have been a more recent urge, but nevertheless I found myself, last June, on the outskirts of Sheffield. There were four of us and the farmer, truth be told we were four …

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Benefits of acting classes to build, strengthen your team

By Liz Kentish This article originally appeared in firstwomen.co.uk. Who hasn’t felt bored, frustrated and disengaged while sitting in a stuffy training room watching one PowerPoint presentation after another? With this type of theory-based training, people go back to their day job and immediately forget what they’ve learned. The same can be said about team building …

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Dealing with customers when everything is going wrong

Last week I stayed at a hotel in London the night before I was due to run a workshop for a client. All was going well until I came back to the hotel about 8.45pm to be told ‘don’t use the lift, there’s no power’. The chap at reception was trying to call the lift …

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