Saying ‘No’

I ran a training event yesterday on Resolving FM Communication Problems, and one of the hotly debated topics was when, how and whether to say ‘no’. A lot of people just don’t like the idea of having to tell people they can’t do something. Often they feel obligated when a…

Can we remember everyone we work with?

Yesterday, an MD of a major FM company told me how difficult they find it to remember not just the names of their ever-growing team, but also their clients and those oh-so-important details about them all: their family, childrens’ names etc where they were going on holiday what they enjoy…

Useful techniques for giving feedback

Last week I highlighted the main principles of giving feedback, now let’s look at some useful techniques we can use in feedback sessions: Open-ended questioning Use open-ended questions to allow and encourage the person to give more detail and elaborate. Use words like: What? How? Who? Tell me? Avoid closed…

Hiring the right people

People aren’t your most important asset, the RIGHT people are I saw this headline today, it came from an FM recruitment company, and it got me thinking. How often do we recruit people into FM roles because they have ‘some’ experience – perhaps they have worked in an engineering role,…

Effective Networking for FM professionals

I was at the BIFM members’ event and AGM yesterday, and I spent some time observing how people networked during the event. Having spent many years learning the hard way what works, and – more to the point – what doesn’t, I’ve put together some tips, which I hope will…

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