Give me a second chance

kentishandco Behaviour change, Careers, Confidence building, Inspiration, Leadership, Management, Mentoring, Reputation, Top tips 0 Comments

There’s been lots of talk recently, particularly on LinkedIn, about judging people, performance management (getting rid of someone) and not giving them a second chance.   I have a story to share, it had such an impact I’m certain it helped shape who I am today. In the 1970s my Dad worked for a motor manufacturer, having worked for them …

Wagamama – self-indulgence or what?

kentishandco Collaboration, Kentish on Tour, Leadership, Life as an FM, Listening, Networking, News, Relationships 0 Comments

Doesn’t it always rain in Aberdeen? Well no, not this time. This time we took the sunshine with us. A trip to the East Coast to meet with a prospective new client meant 2 days out – who knew how few flights there are from England to Aberdeen?? On our orange ‘plane we met the Senior Marketing Exec for an …

Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

It’s Important to Develop People

kentishandco BIFM, Leadership 0 Comments

We’re absolutely delighted to have our work praised by Jane Sansome, Lead Judge for the Impact on Organisational Performance category in the 2016 BIFM Awards. The article below originally appeared in FM World. Here’s what Jane said: It takes courage and commitment, but the Kentish & Co entry clearly demonstrated how it can lead to transformational change and the basis for a new era …

What I learnt this month… being gracious

kentishandco BIFM, Leadership 0 Comments

By Liz Kentish. Well, the big night had finally arrived! The British Institute of Facilities Management (BIFM) awards, held at Grosvenor House, and Kentish and Co were a finalist in the Impact on Organisational Performance category. We had our table with clients and associates and we were all feeding off each other’s excitement. Drum roll, and the winner is… Not …