Leadership

how to build a high performing team

 Car maintenance? No thanks. What does that have to do with high performing teams? Well, a great deal actually. A car only runs effectively if all the parts are in good working order – if one part fails, that can impact on the whole vehicle. If you’re not a mechanic, then you’ll need the assistance …

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The value and wisdom of training

“What if we invest in training our staff – and they leave?”“What if you don’t invest in training them – and they stay?”When you recruited your people they may have had all the skills, knowledge, behaviours and attitude necessary to do the job – but perhaps over time the job has changed, the people they …

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How to Build a High Performing Team

Building, inspiring and sustaining a great team takes time and energy. It’s very rewarding, both for the team members, leadership and the wider organisation as a whole. Here are our top 9 tips to help you with yours – and please let us know if you have any others you’d like to share – just …

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Give me a second chance

There’s been lots of talk recently, particularly on LinkedIn, about judging people, performance management (getting rid of someone) and not giving them a second chance.   I have a story to share, it had such an impact I’m certain it helped shape who I am today. In the 1970s my Dad worked for a motor …

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Wagamama – self-indulgence or what?

Doesn’t it always rain in Aberdeen? Well no, not this time. This time we took the sunshine with us. A trip to the East Coast to meet with a prospective new client meant 2 days out – who knew how few flights there are from England to Aberdeen?? On our orange ‘plane we met the …

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Learning to let go and delegate

David Kentish, director at the people change experts, Kentish and Co, gives us their four rules of how to let go and delegate. Rule 1. Don’t be a control freak: No-one can do this the way I do it or want it to be done This was my mantra when we first started our business in 2008. …

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Be like the Royals

Many companies or managers don’t seem to feel it’s necessary to get their staff involved before making public announcements, maybe because they don’t see the value in it. We have clients who are shocked to read in the press or on social media that they have a new CEO or are being acquired or merged. …

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Thank you Mr Laycock

I was 16 when I first got a Saturday job in Boots. My schoolfriend Simone and I joined at the same time. She worked in cosmetics, I was in the record department. I became very popular with all my mates who’d come in on a Saturday to browse the albums. A few months in I …

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Thank you from all of us at the Emirates Air Line

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to …

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