Rob saves the day! A lesson in customer service

kentishandco Customer service, Kentish on Tour, Leadership, Listening, Management 0 Comments

Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on business in London. Liz and I thought we would go …