assumptions

Rob saves the day! A lesson in customer service

5th December 2014 / By
/ , , , / Customer service, Kentish on Tour, Leadership, Listening, Management/ Leave a Comment

Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on…

I assume you know what I mean…….

26th November 2012 / By
/ , , / Coaching, High performing teams, Leadership, Life as an FM, Listening, Management, Motivation/ Leave a Comment

Let’s face it; we all have a tendency to make assumptions from time to time, about people and about situations. Our assumptions come from all sorts of things – our experiences, other people’s experiences, the media, current jokes, hearsay, even films and books. Let me share a couple of personal…

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