Wagamama – self-indulgence or what?

kentishandco Collaboration, Kentish on Tour, Leadership, Life as an FM, Listening, Networking, News, Relationships 0 Comments

Doesn’t it always rain in Aberdeen? Well no, not this time. This time we took the sunshine with us. A trip to the East Coast to meet with a prospective new client meant 2 days out – who knew how few flights there are from England to Aberdeen?? On our orange ‘plane we met the Senior Marketing Exec for an …

Rob saves the day! A lesson in customer service

kentishandco Customer service, Kentish on Tour, Leadership, Listening, Management 0 Comments

Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on business in London. Liz and I thought we would go …

The tale of the vicious zip

kentishandco Customer service, Listening 0 Comments

Last Friday I bought myself a new top, very smart, from Next, which I decided I’d wear for a photo shoot Dave and I were participating in the next day at The Studio in Whittlesey – which you’ll get to see soon! The day started well and the first set of shots went very smoothly. We then had to change …

I assume you know what I mean…….

kentishandco Coaching, High performing teams, Leadership, Life as an FM, Listening, Management, Motivation 0 Comments

Let’s face it; we all have a tendency to make assumptions from time to time, about people and about situations. Our assumptions come from all sorts of things – our experiences, other people’s experiences, the media, current jokes, hearsay, even films and books. Let me share a couple of personal examples. When I was at school, my friend Sarah’s older …

Coaching Tools, Part 3 – effective listening skills

kentishandco Coaching, Listening 0 Comments

The ability to listen, not just hear but listen and absorb what is being said is one of the most important skills a coach can master. We are not natural listeners, during a conversation most people are already working out what they are going to say in response; they’re not really listening, they are just hearing. As a coach it …

Coaching Tools, Part 2 – questions to ask and why?

kentishandco Coaching, Listening 0 Comments

If you want to find out something, ask a question. Children do it instinctively and they will keep asking, digging and digging until they get an answer that satisfies them. As a coach, questions, or rather the right questions at the right time are as powerful a tool as listening. Listening well allows you to understand what is or is …

Listen…do you want to know a secret?

kentishandco Listening 0 Comments

Did you know there are three levels of listening? I wonder if we listen actively enough to the people we have conversations with? Which of these do you practice most often? Level 1 It’s like being at a party, where you hear that background noise but don’t really tune in. That is, until you hear one word – your name! …