Listening

Rob saves the day! A lesson in customer service

Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on…

I assume you know what I mean…….

Let’s face it; we all have a tendency to make assumptions from time to time, about people and about situations. Our assumptions come from all sorts of things – our experiences, other people’s experiences, the media, current jokes, hearsay, even films and books. Let me share a couple of personal…

Listen…do you want to know a secret?

Did you know there are three levels of listening? I wonder if we listen actively enough to the people we have conversations with? Which of these do you practice most often? Level 1 It’s like being at a party, where you hear that background noise but don’t really tune in.…

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