coaching

Rob saves the day! A lesson in customer service

Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on…

What is the shortest word in the English language containing the letters ABCDEF?

The answer: FEEDBACK Feedback is one of the essential elements of good communication in any relationship, in the workplace or otherwise and it can build or lose trust quickly. As feedback is about clear communication, it’s also a reflection of your company culture. I’ve had a number of conversations recently…

Scroll to Top