Rob saves the day! A lesson in customer service

kentishandco Customer service, Kentish on Tour, Leadership, Listening, Management 0 Comments

Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on business in London. Liz and I thought we would go …

What is the shortest word in the English language containing the letters ABCDEF?

kentishandco Coaching, Confidence building, High performing teams, Motivation, Uncategorized 0 Comments

The answer: FEEDBACK Feedback is one of the essential elements of good communication in any relationship, in the workplace or otherwise and it can build or lose trust quickly. As feedback is about clear communication, it’s also a reflection of your company culture. I’ve had a number of conversations recently with clients about “feedback”. Many of them have been given …