Learning and development

Thank you from all of us at the Emirates Air Line

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service…

Living on an island…

This weekend I’ve been in Guernsey (pop 62,000) for a BIFM Channel Islands training day, where I was presenting on various topics to a fabulous group of FM professionals, many of whom had never met each other. I had not stopped to consider that Guernsey is such a small island and…

It’s a Yorkshire thing (with thanks to Simon Fogg)

I kind of remember always wanting to learn how to build a dry-stone wall, but perhaps I made up that memory? It may have been a more recent urge, but nevertheless I found myself, last June, on the outskirts of Sheffield. There were four of us and the farmer, truth…

In the words of Benjamin Franklin ‘Involve me, and I learn’

By David Kentish This article originally appeared in hrreview.co.uk If you’re an Olympian, yes – this works – because the goal (aka medal) is the only thing that matters. It won’t necessarily be the most successful approach if the best outcome is a little more complicated, which is perhaps the case…

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