Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

Living on an island…

kentishandco BIFM, Kentish on Tour, Learning and development, Life as an FM, Networking, News, Public speaking, Volunteering 2 Comments

This weekend I’ve been in Guernsey (pop 62,000) for a BIFM Channel Islands training day, where I was presenting on various topics to a fabulous group of FM professionals, many of whom had never met each other. I had not stopped to consider that Guernsey is such a small island and much closer to France than to the UK. I have …

What I learnt this month… stubbornness

kentishandco Learning and development 0 Comments

By Liz Kentish. Sometimes you learn something without realising that there is something to be learned. This something had to be pointed out to me even as it was happening. Before I tell you what it is, I must explain that I have been accused or commended (depending on whichever way it was being demonstrated) by people of this before. …

It’s a Yorkshire thing (with thanks to Simon Fogg)

kentishandco Confidence building, High performing teams, Inspiration, Learning and development, Motivation, Uncategorized, Work/life balance 1 Comment

I kind of remember always wanting to learn how to build a dry-stone wall, but perhaps I made up that memory? It may have been a more recent urge, but nevertheless I found myself, last June, on the outskirts of Sheffield. There were four of us and the farmer, truth be told we were four townies who looked horrified to …

In the words of Benjamin Franklin ‘Involve me, and I learn’

kentishandco Learning and development 0 Comments

By David Kentish This article originally appeared in hrreview.co.uk If you’re an Olympian, yes – this works – because the goal (aka medal) is the only thing that matters. It won’t necessarily be the most successful approach if the best outcome is a little more complicated, which is perhaps the case for business leaders. For Olympians and athletes in general, the …