Wagamama – self-indulgence or what?

kentishandco Collaboration, Kentish on Tour, Leadership, Life as an FM, Listening, Networking, News, Relationships 0 Comments

Doesn’t it always rain in Aberdeen? Well no, not this time. This time we took the sunshine with us. A trip to the East Coast to meet with a prospective new client meant 2 days out – who knew how few flights there are from England to Aberdeen?? On our orange ‘plane we met the Senior Marketing Exec for an …

Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

Networking and butter fish curry

kentishandco Careers, Coaching, Collaboration, Leadership, Life as an FM, Motivation, Networking, Raising your profile, Top tips 0 Comments

The Vltava river, Karluv bridge, Staromestske sq, Malostranske sq, Astronomical clock and Prazsky castle, all reasons enough to visit the Czech capital, Prague. But when I discovered the annual European Facilities Management Conference (EFMC) was being held in the city this year, I thought of a better reason to make the 400km drive south, networking. As an FM professional living …

NEW EBOOK: Pioneering the evolution of the workplace with FM

kentishandco Collaboration, Leadership, Life as an FM 0 Comments

WHAT HAPPENS WHEN BUSINESS LEADERS, IT, OPERATIONS AND FACILITIES MANAGEMENT PROFESSIONALS ALL PULL IN THE SAME DIRECTION WHILE IN THE MIDST OF GREAT CHANGE? Answering this question has taken a lot of thought and just what the title suggests – working together with leadership experts and technology professionals to reach the answer collaboratively. And what was the answer? THEY PIONEER …

What’s the perfect meeting room?

kentishandco Collaboration, Life as an FM, Top tips 0 Comments

Does it exist? We all know that meetings are an inevitably important part of running a business (and this shouldn’t be underestimated), but we also know that it can be difficult to focus and work effectively when you’re swamped with meetings that over-run. There are various apps to improve your own productivity and efficiency, but how can you bring that …

Revolutionise how you communicate and compete with visual collaboration

kentishandco Collaboration, Life as an FM, Training 0 Comments

Visual collaboration is changing the way we work and is now essential to every organisation, enabling them to ensure the rapid flow of business ideas, understanding, knowledge and expertise. Today’s reality is that traditional in-person meetings are time-consuming, expensive, and fast becoming environmentally unacceptable. Visual collaboration tools free your organisation to bring together colleagues, suppliers and partners to resolve issues, …

Collaborative working in FM

kentishandco Collaboration, Customer service, Life as an FM, Management 0 Comments

As I enter into the last phase of a major contract negotiation for one of my clients, I am reminded that collaborative working is not necessarily an easy option to take, but by far the most successful way of achieving a solid basis for FM success. Every set-back, (and they will always come from left field from either or both …

How a small group can change the world

kentishandco Collaboration, Life as an FM 0 Comments

Last week I had a meeting in Leeds, and was delighted to be offered use of the meeting facilities at BNY Mellon. In their meeting room was a poster featuring Margaret Mead, and she was quoted as saying: “Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever …

Effective conversations that work

kentishandco Collaboration, High performing teams 0 Comments

Success in FM is about different disciplines working together in a collaborative way. To be effective, we need conversations that work. This means, we have to engage people in our conversations. Yes, but Liz, we’re busy people and we don’t have the time! It’s precisely when we don’t have the time that we need to ensure our communications are two-way, …