Give me a second chance

kentishandco Behaviour change, Careers, Confidence building, Inspiration, Leadership, Management, Mentoring, Reputation, Top tips 0 Comments

There’s been lots of talk recently, particularly on LinkedIn, about judging people, performance management (getting rid of someone) and not giving them a second chance.   I have a story to share, it had such an impact I’m certain it helped shape who I am today. In the 1970s my Dad worked for a motor manufacturer, having worked for them …

The power of mentoring

kentishandco Behaviour change, Careers, Coaching, Mentoring 0 Comments

With all the training on leadership, communication, collaboration etc. etc. that we do on a daily basis when helping to develop individuals and teams in organisations, I often take for granted the power that the techniques we teach have. At the weekend we went to the O2 for a music festival, (very heavy rock) and while we were there we …

Thank you from all of us at the Emirates Air Line

kentishandco Behaviour change, Collaboration, Customer service, High performing teams, Leadership, Learning and development, Management 0 Comments

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to measure an improvement in a …

Cognitive dissonance: Why you keep eating doughnuts

kentishandco Behaviour change 0 Comments

By Kentish and Co associate, Tom Robinson. I’ve been exploring the role of cognitive dissonance at work. Started by Leon Festinger’s work, it flies in the face of the widely held belief that people are ‘true’ to their beliefs… Cognitive dissonance theory states that people strive for internal consistence and psychological comfort. It says that people who are “psychologically uncomfortable” …