Behaviour change

How to choose a professional Coach

Realising that you may benefit from working with a professional Coach can be a pivotal moment in your career. It takes a certain self-awareness and introspection to recognise that you can enhance your performance and fulfil your real potential with some independent support. So, what should you consider when looking for a Coach? Decide what …

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Changing behaviours – ‘What’s in it for me?’

Mumbai is one of the most chaotic cities I have ever visited. I refer of course to the traffic chaos, if you have been there you will know what I mean! Our excellent Guide for one of our days acknowledged this when we were aghast at the almost suicidal actions of all manner of transport, …

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Give me a second chance

There’s been lots of talk recently, particularly on LinkedIn, about judging people, performance management (getting rid of someone) and not giving them a second chance.   I have a story to share, it had such an impact I’m certain it helped shape who I am today. In the 1970s my Dad worked for a motor …

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Learning to let go and delegate

David Kentish, director at the people change experts, Kentish and Co, gives us their four rules of how to let go and delegate. Rule 1. Don’t be a control freak: No-one can do this the way I do it or want it to be done This was my mantra when we first started our business in 2008. …

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Be like the Royals

Many companies or managers don’t seem to feel it’s necessary to get their staff involved before making public announcements, maybe because they don’t see the value in it. We have clients who are shocked to read in the press or on social media that they have a new CEO or are being acquired or merged. …

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Thank you Mr Laycock

I was 16 when I first got a Saturday job in Boots. My schoolfriend Simone and I joined at the same time. She worked in cosmetics, I was in the record department. I became very popular with all my mates who’d come in on a Saturday to browse the albums. A few months in I …

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What I learnt this month… be in the room

By Liz Kentish. It occurred to me this week that very often when I go into a meeting or I am preparing a meeting room for a days training, that there are always people who turn up early and plonk themselves down at the table and after a grunted greeting, immediately get onto their laptops, …

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Thank you from all of us at the Emirates Air Line

Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service training. Most people choose to …

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Cognitive dissonance: Why you keep eating doughnuts

By Kentish and Co associate, Tom Robinson. I’ve been exploring the role of cognitive dissonance at work. Started by Leon Festinger’s work, it flies in the face of the widely held belief that people are ‘true’ to their beliefs… Cognitive dissonance theory states that people strive for internal consistence and psychological comfort. It says that …

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