Last week I stayed at a hotel in London the night before I was due to run a workshop for a client. All was going well until I came back to the hotel about 8.45pm to be told ‘don’t use the lift, there’s no power’. The chap at reception was…
Imagine, you go home this evening, go to bed and go to sleep. While you’re sleeping a ‘miracle’ happens. When you get to work, FM is now high on the agenda, you and your team have a real influence on the direction of the organisation. Imagine that… What would be…
The answer: FEEDBACK Feedback is one of the essential elements of good communication in any relationship, in the workplace or otherwise and it can build or lose trust quickly. As feedback is about clear communication, it’s also a reflection of your company culture. I’ve had a number of conversations recently…
Let’s face it; we all have a tendency to make assumptions from time to time, about people and about situations. Our assumptions come from all sorts of things – our experiences, other people’s experiences, the media, current jokes, hearsay, even films and books. Let me share a couple of personal…
I have to confess, the nearest I’ve been to horse riding was on a donkey on the beach at Weston-super-Mare way back when… however, I was privileged to see the great Monty Roberts in action at the weekend, at Gleneagles. You will probably know him as the “Man Who Listens…
If you are responsible for running meetings, and aren’t quite sure how best to go about creating an effective meeting experience, here are a few key steps to successful meeting management. 1. Meet with a purpose If you ask most people, they have been to one too many meetings that…
Success in FM is about different disciplines working together in a collaborative way. To be effective, we need conversations that work. This means, we have to engage people in our conversations. Yes, but Liz, we’re busy people and we don’t have the time! It’s precisely when we don’t have the…
It’s tough enough managing the people you see every day. The challenges of getting things done from a distance, whether that means different sites or different countries, can cause even the most experienced manager sleepless nights. Geography can be the key enemy of great leadership. Let’s remind ourselves of some…
Providing feedback to staff is always tough, but if it’s constructive, you not only get the message across, but, build a more cohesive and capable team as a result. Constructive feedback is the only way to learn and develop—both personally and professionally. That means, you as Manager, have a responsibility…
People aren’t your most important asset, the RIGHT people are I saw this headline today, it came from an FM recruitment company, and it got me thinking. How often do we recruit people into FM roles because they have ‘some’ experience – perhaps they have worked in an engineering role,…
