Last week I stayed at a hotel in London the night before I was due to run a workshop for a client. All was going well until I came back to the hotel about 8.45pm to be told ‘don’t use the lift, there’s no power’. The chap at reception was…
Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on…
Whilst I take a short breather over a cool glass of wine on a Sunday evening, I reflect on the previous week’s events in my role as a mother whose recent work-life was within FM. In both roles I have facilitated my client currently my partner (and service user children)…
As I enter into the last phase of a major contract negotiation for one of my clients, I am reminded that collaborative working is not necessarily an easy option to take, but by far the most successful way of achieving a solid basis for FM success. Every set-back, (and they…
Let’s face it; we all have a tendency to make assumptions from time to time, about people and about situations. Our assumptions come from all sorts of things – our experiences, other people’s experiences, the media, current jokes, hearsay, even films and books. Let me share a couple of personal…
Lorna Fairbairn, Learning and Development Manager for John Laing Integrated Services discusses the benefits of ILM training programmes for FM service providers. David Kentish asks: Is the question of how you are preparing your future managers and leaders a recurring topic at management and board meetings within your organisation? Is…
We should be clear about what is required of a manager when performing the role of coach in their organisation. Let’s first look at all management activity of which there are three key areas: Managing Leading, and Coaching These three activities are complimentary and will help you achieve your business…
Liz Kentish The FM Coach talks to FM World about how sustainability applies to people as well as buildings. What are you doing to support your teams in facilities management? Watch the video here
As a manager and leader, you will at times need to give constructive feedback to your staff. It’s never easy, but don’t bury your head in the sand. If you get it right, you not only get your message across, but you’ll build a tighter and higher performing team. In…
I have to confess, the nearest I’ve been to horse riding was on a donkey on the beach at Weston-super-Mare way back when… however, I was privileged to see the great Monty Roberts in action at the weekend, at Gleneagles. You will probably know him as the “Man Who Listens…
